Customer Service Representative: New Business Processing (21507) - (waltham, massachusetts) in Boston, Massachusetts For Sale

New York Life Insurance Company ("New York Life") is the largest mutual life insurance company in the United States*. Founded in xxxx, New York Life is headquartered in New York City, and is one of the most financially strong and highly capitalized insurers in the business. At year end xxxx New York Life had a total surplus of 21.141 billion and holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa ; Standard and Poor's AA+. (Source: Individual Third Party Ratings Report as of 6/18/14)
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for nearly 170 years.
*Based on revenue as reported by "Fortune 500, Ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, May 20, xxxx. See money.cnn/magazines/fortune/fortune500/xxxx/faq/ for methodology
Are you a personable, customer:service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? If so, New York Life Insurance Company may be the company for you.
New York Life has over 120 General Offices throughout the country. The General Office is the companys first point of service for our agents and policyholders. We help our agents make a difference in the lives of countless people in your community. We employ highly trained customer service professionals responsible for supporting the insurance agent management team by handling new business sales processing and administrative support functions. Our goal is to deliver best:in:class service to our agents and clients in a cost:effective manner.
New York Lifes Service Organization strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going. We are looking for customer focused accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.
Primary Responsibilities:
:Review, scan, and process applications for all life products, including new applications, contract changes, and informal inquiries.
:Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters, including client medical exams, financial records, and motor vehicle reports.
:Handle initial and downstream accounting entries related to the new business process.
:Processes policy billing to agents, including appropriate required state forms, brochures, and product specific policy delivery requirements.
:Provide excellent day:to:day customer service to agents, clients, and Agency Field Management, either over the phone, at the service counter, or through electronic communication.
Qualifications:
:Associates, or Bachelors degree preferred, or equivalent years of related experience
:Minimum 2 : 5 years of customer service experience required
:The ideal candidate should have customer service and administrative experience (i.e., retail, banking, real:estate)
:Strong computer skills and ability to multitask
Training and Development:
Customer Service Representatives undergo a comprehensive paid on:site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.
Shift Information:
This is a full:time position Monday through Friday. Candidates should be flexible to work any 7.5:hour shift between 8am : 6pm during the work week.
Salary:
Competitive full:time base salary, overtime eligibility plus target bonus
Benefits:
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts
Career Opportunities:
New York Life offer
Source: http://www.tiptopjob.com/jobs/xxxxxxxx_job.asp?source=backpage