Technical Account Manager Job - (boston, massachusetts) in Boston, Massachusetts For Sale

Title:Technical Account Manager
ID:JREQxxxx71
Description
We are the leading source of intelligent information for the worlds businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision:makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must:have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the worlds most trusted news organization.
Description:To drive technical sales execution for our customers, and provide technical pre:sales, sales execution and post:sales support. The TAM interacts with the Account Manager and customer to facilitate a smooth presales or migration process and signoff for complex projects, and is the point of contact for technical service escalation.
Essential Responsibilities:
: Partner with customers by developing a working knowledge of their goals, technical challenges and infrastructure configurations to deliver an outstanding customer experience.
: Establish and maintain a role as advisor to customers and colleagues.
: Participate in development of technical account strategy with Account Managers and identify opportunities for sales leads.
: Provide technical pre:sales assistance to Customer/Account Manager in the sales process.
: Research high:level solutions for the customer, preparation of network diagrams, and lead technical discussions.
: Develop the relationship with the customer through regular meetings/conference calls to review service quality, infrastructure requirements, systems capacity, and maintain and drive mutually agreed project plans and issues lists.
: Promote Thomson Reuters technologies and product roadmaps and ascertain potential prospects for future sales.
: Monitor and drive Service Level Agreement performances.
: Perform capacity planning through regular reviews of bandwidth reports and systems capacity reports.
: Explain statement of service and promote customer self help.
: Assist in preparation of product migrations as needed.
: Assist in coordinating compliance assessments.
: Support beta testing by identifying suitable sites and gather beta feedback.
This position will be based in Boston.
Qualifications
Qualifications
: BS/MS/MBA in fields such as Computer Science, Mathematics, Engineering or equivalent work experience. Knowledge of financial markets with an emphasis on the role and importance of market data and trading technology.
: Experience with applications to support financial markets.
: Understanding of the delivery and implementation of market data on the trading floor and its implications for operational support
: Superior communication and presentation skills with the ability to interact at VP levels in large client firms or C level executives at medium and smaller firms. Must be able to communicate effectively with various levels of management including day:to:day contacts and IT management.
: Proven project management and organization skills in a dynamic business environment.
: Proven ability to manage through influence and to create and maintain virtual support teams.
: Strong business analysis skills.
: Excellent client facing and presentation skills.
: Must be able to quickly grasp technical concepts and apply them in a variety of contexts.
: Strong understanding of Thomson Reuters markets and the products that serve them: functionality, features/benefits, how they work, different ways they can be used.
: Excellent troubleshooting and problem management skills in a high pressure time sensitive environment.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in wi
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