Desktop Support Technician - (Boston) in Boston, Massachusetts For Sale

Position Description:Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) As a Tech Support Analyst you wouldprovide corporate user desk-side and remotesupport. You must have excellent communication and problem solving skills. On a day to day basis youwill work with end users to solve hardware and software related problems. You will also work with the IT team to maintain and improve desktop systems. Primary Responsibilities:Use remote control tool to assist end users when neededProvide an accurate record of each call in incident management tracking toolAct as a technical resource to others to resolve problems, issues, errors or relatedAnticipate customer needs and proactively identifies solutionsPlan, prioritize, organize and complete work to meet established objectivesTroubleshoot user issues (in person and remote)Document common tasks and issuesWork closely with the Systems Administration and Information Security teams to address systems and security issues and discuss improvement opportunitiesProvision and deploy workstations and smart phonesProvide an IT orientation to new hiresManage Active Directory users and groupsManage Workstations and mobile devicesPurchase hardware/software and manage inventory and assets
Source: http://www.juju.com/jad/xxxxxxxxrhrd79?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dc2bc0e09c8eca94cc71abbebcede52ffe0abc64b59ea9d6d2