Senior Engineer - (Boston) in Boston, Massachusetts For Sale
Job Description Coretelligent s senior engineers utilize strong customer service skills to provide on site and remote technical support to our dynamic client base They regularly drive to our local client locations and interact closely with all levels including executives Communicate with clients on site to resolve technical issues provide expert desktop support and backup solutions and close ticketsUtilize expert knowledge of Windows desktop troubleshooting to assist clients with connectivity printing customization user profile and applicationsExercise expert Microsoft Office and Mobile Device troubleshooting skills and knowledge to resolve client issuesUtilize knowledge of exchange to configure and troubleshoot messaging environment with DAGs send receive connectors add remove mail domains and MX recordsTroubleshoot backup solutions mail flow and Exchange DAGUtilize strong knowledge of firewalls for firewall configuration and troubleshooting This includes troubleshoot perimeter security and high availability add remove edit ACL s NAT policies VPN PP Group interface configuration connectivity and failover troubleshootingUtilize strong knowledge and experience with exchange configuration and troubleshooting to support clientsTroubleshoot complex AD replication topology and maintain troubleshoot external DNS to support clientsWorking knowledge and experience with VMWare to create and edit VM s deploy templates configure hosts with local storage perform VM edits troubleshooting extend data stores partitions and trouble shoot high availability clusters and iSCI storageResponsible for maintaining WSUSUtilize experience maintaining single ESX Host configuration for deploymentsPerform Virus Malware removalDeploy new hardware using Imaging technologyResponsible for user account management in Active Directory Exchange spam filter and other platforms This includes creation removal changes password resets and bulk operationsUtilize advanced working knowledge of Corporate Networking and Services to provide client support This includes troubleshooting WAN topology and converged switching topology LAN VOIP iSCI configuring switches and adding removing updating or troubleshooting VLAN Voice VLANs trunking configuration and group policy It also includes troubleshooting DHCP servers local DNS external name resolution issues AD replication and VPNPerform Wi Fi connectivity troubleshootingUpdate and maintain documentationEffectively participate in on call rotation resolving after hours technical issuesAccurately regularly and effectively record timeDemonstrate and model function to new hires and level I and II engineersServe as a point of escalation to level I and II engineers SkillsStrong written and verbal communication skillsMust be customer focused and able willing to provide white glove serviceStrong problem solving skillsAbility to follow and adhere to defined processAbility to effectively multi task and work in a fast past environment while producing high quality resultsPassionate about technology Qualifications College degree preferred but not required years of related work experience including internships Valid driver s license and personal reliable vehicle Company Description WE VE GOT THE POWER IT S OUR PEOPLE Do you have a passion for learning about new and emerging technologies Join our growing team About Coretelligent www coretelligent com Our team members make us who we are It s why our employees stay It s why our clients stay Founded in and led by world class experts Coretelligent s four key services Support CoreCloud CoreBDR and Managed IT are relied on by top tier organizations in the communications education financial services life sciences real estate retail and technology industries among others Our team s passion and dedication have helped us earn an impressive number of industry accolades from the Boston Business Journal CRN Inc MSPmentor the US Chamber of Commerce and others We are headquartered in Needham Mass with additional offices in New York City Philadelphia and the San Francisco Bay area We provide our team members with competitive compensation and a comprehensive benefits package including medical and dental insurance and k Our weekly catered lunches are just one of many perks
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